Role of Effective-Communication in Offshore Engagement
Proliferation of Virtual world has minimized the gap among businesses in the Global village. But, the appealing factor of virtual development that is implemented in Offshore Model of “High quality, low cost endeavor” is often wrapped up with the complexity of being able to understand the other side. A weak Communication between the Offshore Client and the Vendor can lead to problems such as
* Productivity Loss
* Mismatch of deliverables and expectations
* Loss of valuable time
* Redundancy of tasks
There is more to communication than merely conveying the content. Besides the semantics, which is the key to being at the same wavelength, Attitude and Diction with which the information is shared are equally important. Software development outsourcing is the main field which mainly depends on the communication. Apart from the problems that arise from differences in culture, language and time zone, the communication could be fudged if there are multiple people communicating from the offshore vendor side to the client. Such ambiguities can be alleviated by implementing appropriate Strategies for communication, as mentioned below:
Satellite Communications Providers – Satellite Telecoms and Gateway Services
The demands of modern business and the highly competitive nature of the corporate environment dictate that any business wishing to succeed in their respective market needs to be available on an international level at all times. These demands mean that superior business communication should be a primary concern of corporations in modern day business. Technology is advancing at a rapid pace and has created an opportunity for businesses, or branches, worldwide to work together as if they were located in the same office building. Satellite communications have thus become a necessary feature in most offices as they allow communication between locations around the globe without compromising on call quality or speed.
Why satellite communications?
Satellite telecoms communication and global roaming is possible by voice and data services. An ISP is set up with a satellite communications space segment, carrier class telecoms network and internet backbone which is sent to a satellite telecoms network. Because of the use of satellites and hosted services, communication is possible from any location in the world, no matter how remote. Satellite communication technology is the key to successful business communication and the ability of a company to provide efficient service to their clients.
Six Myths of Effective Communication
Communication Process or Effective Communication or Communication Skills are such subjects that has been properly researched and many authors have filled volumes of pages to explain all the nitty-gritty involved in communication and to explain to the world how one can and must communicate with others or group of people. A simple Google search for “Effective Communication” generates 44 million pages. Yet, I believe that the communication process as a whole is governed by certain myths and misnomer. We are preparing this write-up to touch upon some of those myths and provide clarity.
1) Language is critical for effective communication process – In India; we speak more than 18 recognized languages. Have you ever wondered how does a Kashmiri local communicate with his fellow citizen from Southern part of India or our Marathi Maanus (local from Maharastra) communicate with other country men from Eastern India? They don’t use common language to communicate with one another or to express their thoughts. Yet, they communicate effectively, if not efficiently. Your ability to read, write and speak any particular language or list of languages comprises only 10% of communication process and the balance of 90% of communication process consists of your body-language, facial expressions, message, context, complexity or simplicity of the message (words, terminologies, and jargons used in the message), listening, perceiving, interpreting and giving feedback. How efficient or inefficient you are during the 90% of the communication processes makes the overall communication process either effective or ineffective.
2) Effective communication means your ability to communicate in English Language – Do you know how does the Premier’s of world’s top three economies (President of China Hu Jintao; Prime Minister of Japan Yukio Hatoyama and President of USA Barack Obama) communicate with one another on world forum? Mr. Hu Jintao and Mr. Yukio Hatoyama have very limited understanding of English language and Mr. Barack Obama is not known for his proficiency in Chinese or Japanese language. It is an irony for our generation to use “effective communication” and “proficiency in English language” as synonym. You cannot make a defense by saying that the English is a widely used language for communication, because it is not. Chinese is the widely used [add language] for communication purposes, followed by Spanish at number two and English at number three. It is also interesting to note that the number of people that use Chinese for communication outnumbers the total number of people that uses Spanish and English combined. There are many prominent people, head of states, historians, and other celebrities who are very effective and influential in their native language, be it French, Italian, Hindi, Arabic or any other language, but they are not good with English language. Does this mean that they are not effective communicators or they have deficiency in their communication? English is not the only language used for communication but is one among many other languages used for the purpose.